Original article | International Journal of Educational Researchers 2020, Vol. 11(2) 41-49
Udara S.P.R. Arachchige, Kohilan Rasenthiran
pp. 41 - 49 | Manu. Number: ijers.2020.005
Published online: June 29, 2020 | Number of Views: 113 | Number of Download: 635
Abstract
The purpose of this paper is to identify the most affecting factor for the student satisfaction of higher education in Sri Lankan universities and introduce a conceptual model of student satisfaction with their higher education (HE) experience, based on the identification of the variable determinants of student perceived quality. The quality of the university facilities is a dominating factor for student satisfaction. University image has not gained more attention on student satisfaction in the current studies. The quality of the academic staff and non-academic staff must immediately improve to maintain student satisfaction at a higher level. At the same time, facilities of the lecture rooms, laboratories, library, internet, and other drinking water and sanitary facilities must immediately improve to enhance student satisfaction.
Keywords: Satisfaction, Higher Education, Undergraduate Students, Sri Lanka
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