Original article | Open Access
International Journal of Educational Researchers 2020, Vol. 11(2) 41-49
The Development of a Conceptual Model of Student Satisfaction for Sri Lankan Higher Education
pp. 41 - 49
Publish Date: June 29, 2020 | Single/Total View: 114/664 | Single/Total Download: 138/1.185
Abstract
The purpose of this paper is to identify the most affecting factor for the student satisfaction of higher education in Sri Lankan universities and introduce a conceptual model of student satisfaction with their higher education (HE) experience, based on the identification of the variable determinants of student perceived quality. The quality of the university facilities is a dominating factor for student satisfaction. University image has not gained more attention on student satisfaction in the current studies. The quality of the academic staff and non-academic staff must immediately improve to maintain student satisfaction at a higher level. At the same time, facilities of the lecture rooms, laboratories, library, internet, and other drinking water and sanitary facilities must immediately improve to enhance student satisfaction.
Keywords: Satisfaction, Higher Education, Undergraduate Students, Sri Lanka
APA 7th edition
Arachchige, U.S., & Rasenthiran, K. (2020). The Development of a Conceptual Model of Student Satisfaction for Sri Lankan Higher Education. International Journal of Educational Researchers, 11(2), 41-49.
Harvard
Arachchige, U. and Rasenthiran, K. (2020). The Development of a Conceptual Model of Student Satisfaction for Sri Lankan Higher Education. International Journal of Educational Researchers, 11(2), pp. 41-49.
Chicago 16th edition
Arachchige, Udara S.P.R. and Kohilan Rasenthiran (2020). "The Development of a Conceptual Model of Student Satisfaction for Sri Lankan Higher Education". International Journal of Educational Researchers 11 (2):41-49.
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